CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Reviews
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I have known Scott Santos for approximately 30 years. First as an excellent technician and now as the owner of Advantage Auto. This vehicle care facility provides outstanding diagnosis, honesty, fair price, maintenance, repair and on time service. Advantage Auto is 100% customer oriented. Always service with a smile by excellent technicians and management. I remain totally satisfied with the results. Jim Jones, 06/12/2020 |
The people are very nice they do good work and I would recommend them to anyone who needs work on their vehicles. Jim Slater, 06/01/2020 |
I was pleased that Scott was able to mount and balance tires he did not provide. Advantage auto should add their name to tire rack installers. I like to pick the tires that best fit the car I am driving. Scott's team mounted and balanced perfectly. Also as a full service shop pointed out that I urgently needed a new battery cell died the day before and that rear brakes need attention. The biggest surprise is their beautiful location, a great place to walk your dog while waiting for your car to be fixed. Dog friendly shop! Highly recommend! Gregory Gowen, 05/04/2020 |
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