CUSTOMER SERVICE

CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


Reviews

I have known Scott Santos for approximately 30 years. First as an excellent technician and now as the owner of Advantage Auto. This vehicle care facility provides outstanding diagnosis, honesty, fair price, maintenance, repair and on time service. Advantage Auto is 100% customer oriented. Always service with a smile by excellent technicians and management. I remain totally satisfied with the results.

, 06/12/2020

The people are very nice they do good work and I would recommend them to anyone who needs work on their vehicles.

, 06/01/2020

I was pleased that Scott was able to mount and balance tires he did not provide. Advantage auto should add their name to tire rack installers. I like to pick the tires that best fit the car I am driving. Scott's team mounted and balanced perfectly. Also as a full service shop pointed out that I urgently needed a new battery cell died the day before and that rear brakes need attention. The biggest surprise is their beautiful location, a great place to walk your dog while waiting for your car to be fixed. Dog friendly shop! Highly recommend!

, 05/04/2020

Partners

ASE (Automotive Service Excellence)
IATN (International Automotive Technicians' Network)
Jasper
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Automotive Resources International
Automotive Training Institute
shopkey
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